HSJ Awards 2024 - Primary and Community Care Provider of the Year
Primary and Community Care Provider of the Year

How to apply

Register an account.
Start your entry (save it in-progress).
Submit your entry to be in the running.
Best of luck!

For any questions, please contact Frank Willing  


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As the front door to the NHS, consistent delivery across PCNs, primary and community care are the backbone to the health and care system. Faced with operational constraints through the pandemic and the enormous demand of delivering mass vaccination programmes – primary care has continued to deliver world class care in difficult circumstances. Establishing digital and hybrid access to services, adopting new ways of working, collaborating with place-based and system partners in the delivery of care are just some of the challenges organisations continue to embrace.

The winner of this award will be an organisation which is facing these challenges head on, with a focus on outcomes and staff wellbeing. Judges will be looking for initiatives which deliver performance against targets, clinical quality and safety. A successful candidate will need to demonstrate initiatives which drive inclusivity and representation across the organisation and investment in widening participation. Judges will want to see clear evidence of sustainable finances and delivery of value for money.

The award will recognise those providers which are offering excellent, patient-centric care built on strong engagement between clinicians within and beyond the organisation. We are particularly seeking organisations with a clear understanding of how they will need to adapt to create a viable long-term health economy.


This award is open all primary and community service providers in the UK. This includes NHS trusts, charities, GPs and federations and other types of community care organisations.


  • What are the biggest challenges which have faced the provider in the past few years?
  • Describe the financial arrangements and provide relevant detail in the supporting evidence.
  • What are the staffing challenges including recruitment and retention, engagement and well-being, inclusion and representation?
  • What are the cultural challenges including staff concerns, sharing of best practice and diversity?
  • Describe the focus on safety and clinical excellence.
  • What is the vision for the provider? How is the organisation facing these challenges?
  • Provide supporting evidence with referenced information.


  • How is the vision being achieved?
  • Provide information on value for money management and describe the impact on patient outcomes using an example in the supporting information.
  • Describe performance against targets.
  • What initiatives are in place to improve staff well-being and what are the results?
  • Reference testimonial evidence with positive results of initiatives which drive representation and inclusion.
  • How does the provider improve patient safety? Include a description of how a positive and learning culture contributes to safety.
  • How do partnerships, collaborations and integrated care initiatives contribute toward care excellence at the provider?
  • Briefly describe a single initiative which represents achievement of the provider’s vision in the supporting material.


  • How does the provider work with other health and care and non-health organisations to spread best practice learning?
  • Describe an initiative with supporting evidence that demonstrates the provider’s efforts to share improvements and what that has achieved.


  • How does the provider approach patient experience and provide services which meet expectations?
  • How has the provider impacted patient experience as a result of demonstrable initiatives?
  • Describe service initiatives designed to improve efficiency and reduce variation enabling a better quality of care for patients.


  • How does the provider engage with its staff? What efforts are made to involve staff in the vision for the provider?
  • Describe initiatives which create well-being and satisfaction in the workforce
  • Provide specifics on initiatives which focus on culture, participation and representation.
  • Describe initiatives with other organisations providing health and care including integrated services, partnerships and local government.
  • How does the provider engage with patients and how are the involved with the vision for the provider?

Primary and Community Care Provider of the Year

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To find out more

Entries, attendance and sponsorship enquiries, contact awardssupport@hsj.co.uk 
Media and marketing enquiries, contact Honey de Gracia 0207 608 9002;
Judging and event management, contact Sheena Patel 0207 608 9039