Performance Recovery Award

Performance recovery award winners 24
Performance Recovery Award
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  2. Start your entry (save it in-progress).
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In recent years, healthcare services have faced significant strain, with the urgent reprioritisation of limited resources resulting in tough decisions, a fatigued workforce, and unavoidable care delays. However, with a renewed focus on productivity, efficiency, and tackling backlogs, the emphasis now lies on restoring NHS performance to its pre-crisis levels and improving patient flow.

While full service restoration remains a long-term goal, NHS organisations are adopting innovative approaches to reach this target. This award recognises those teams and organisations that are making tangible improvements for staff, patients, and populations, delivering results quickly and effectively.

Performance recovery initiatives can span various areas - restoring delayed services, meeting performance targets, rebuilding clinical teams, reopening vital facilities, optimising the use of resources, and improving the efficiency of care delivery. Judges will be looking for evidence of enhanced service accessibility, reduce waiting lists, and strengthen service delivery across the healthcare system.

 

Eligibility

This category is open to public and third-sector healthcare organisations, teams, and collaborations that have taken clear steps to restore performance and service levels, aiming to meet or exceed their pre-pandemic baseline. 

Ambition

  • Describe the context of your recovery initiative(s) – what operational, financial, clinical and/or workforce constraints were you looking to overcome?
  • Outline the vision for performance recovery - how and to what extent did your new initiatives and processes differ from their pre-pandemic norm?
  • Detail the targets and/or measures of success that were set, both quantitative or qualitative
  • Discuss any partnership or cross-functional working required to realise the vision

Outcome

  • How is the vision being achieved?
  • How did you overcome the challenge of working at pace to develop and implement new ideas?
  • Provide specific examples of any new processes, roles, technologies, or ways of working that have been implemented
  • Evidence the performance improvements achieved so far, and how they compare to the targets set
  • Describe the impact of these improvements on staff, patients, and the wider system

Spread

  • Show how initial successes of your performance recovery initiatives can be replicated and scaled up in the future
  • Describe any work undertaken to spread best practice learning with other departments or healthcare organisations

Value

  • Provide evidence of the added value of these initiatives on patients in terms of time, quality of life, quality of experience or clinical outcomes
  • How have the initiatives improved the staff satisfaction, or their ability to deliver quality care?
  • What financial savings or efficiencies have been realised from these initiatives?

Involvement

  • Describe the engagement of clinicians and the wider workforce in performance recovery
  • How has the initiative involved collaboration with patients and end-users, and to what extent was this prioritised given the need for a quick and agile implementation? 
  • How have the teams involved worked with partner or vendor organisations to deliver results?

Performance Recovery Award

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To find out more

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Judging and event management: Awards Support