Improvement in Emergency and Urgent Care - NEW
Often the first touch point between patients and healthcare institutions the provision of emergency and urgent care requires very specific processes, people and innovation. With enormous pressure with targets and on improving efficiency as well as enhanced patient experience the administration and care employed in urgent and emergency departments is open to much scrutiny. Public opinion is focused on this area of care and the need to demonstrate continued improvement is paramount. Improvements can be achieved in different areas including care, experience, efficiency and of course the culture and morale in which staff operate.
This award will recognise and celebrate initiatives to improve the patient experience in emergency and urgent care. The winners of this award will have implemented improvements across the department which have been built around patients by improving efficiency, environment, care and staff morale.
- The context in which improvements in care have been needed
- An outline of the vision and targets in which improvements can be achieved and what steps need to be taken
- Evidence the change has led to improved patient care, improved experience, improved outcomes and improved working environment and staff morale.
- Evidence in the form of patient feedback and staff testimonials, which can be anonymous to support your claims of improvement
- Has this initiative been adopted by other teams within the organisation or has been shared with other urgent and emergency care teams from other organisations
- Alternatively, clear evidence the work is potentially replicable and scalable.
- Value here can be defined by the patient experience as well as the working environment for staff
- What improvements have been achieved with respect to stakeholders?
- How have patients, staff and management been involved in the identification for improvements, the setting of goals and overcoming the challenges?
- Have any external organisations been involved here