Compassionate Patient Care
In a busy healthcare system, it can be challenging to genuinely put patients at the heart of care. In the light of prominent examples of serious failures in basic patient care, every health organisation should be looking honestly and self-critically at what more it can do to consistently deliver compassionate support for every patient.
This award is all about celebrating excellence in putting people first, engaging patients and families in their care, listening to views, and ensuring people are treated with care and compassion.
- A clear explanation of how the organisation has successfully placed compassion at the centre of all it does
- A clear rationale for any specific initiatives on compassionate care
- An explanation of how the organisation’s work is informed by existing best practice
- Evidence of excellent patient care and improved outcomes. This must have a quantitative aspect, but can also include qualitative feedback. It can centre on particular types of care, or on care more generally.
- A dedication to compassion which has demonstrably spread throughout an organisation and to all aspects of its work
- Approaches which have or could spread beyond the boundaries of the organisation
- Evidence that placing compassion at the centre of the organisation’s work has improved value, either in terms of finance or quality – but preferably both
- Significant patient involvement in the work of the organisation, and evidence that patients’ views have changed practice
- A culture in which all safe are able to raise concerns and make suggestions for improvements
- A culture in which patient feedback is taken seriously, and used to guide improvements